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 The Deming Prize has been practiced now for almost 23 years, the Malcolm Baldrige Excellence Criteria has been utilized for seventeen years and the European Foundation for Quality Management Award has been in place for thirteen years. They are all similar business excellence models that provide a disciplined and systematic process and most importantly they produce significantly improved business performance. Building Up the Customer Driven OrganizationThe Deming Prize has been practiced now for almost 23 years, the Malcolm Baldrige Excellence Criteria has been utilized for seventeen years and the European Foundation for Quality Management Award has been in place for thirteen years. They are all similar business excellence models that provide a disciplined and systematic process and most importantly they produce significantly improved business performance. |  Benchmarking has been identified as an effective management tool for improving productivity and quality, and thereby enhancing organizational excellence and competitiveness. Its value is attested to by world-class organisations which have registered quantum improvements as a result of benchmarking. Benchmarking and Best practicesBenchmarking has been identified as an effective management tool for improving productivity and quality, and thereby enhancing organizational excellence and competitiveness. Its value is attested to by world-class organisations which have registered quantum improvements as a result of benchmarking. |  Singapore has enjoyed a relatively high economic growth since its independence. Between 1965 and 2004, the economy grew at an average annual rate of 7 per cent. During the same period, its per capita GDP increased by more than 50 times to its current level of about US$28,000. The economic growth is due largely to better management of its “people” resource and the Productivity Movement, which provides the impetus for continuous skills upgrading and improvement. Productivity movement and competitiveness - the Singapore's experienceSingapore has enjoyed a relatively high economic growth since its independence. Between 1965 and 2004, the economy grew at an average annual rate of 7 per cent. During the same period, its per capita GDP increased by more than 50 times to its current level of about US$28,000. The economic growth is due largely to better management of its “people” resource and the Productivity Movement, which provides the impetus for continuous skills upgrading and improvement. | |
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