Hanoi, 6-9th September 2010: E-learning course on TQM for the Service Industry

Background:

In today's world, organizations are facing growing challenges from global competition and the needs of increasingly sophisticated customers. Sensing the need to improve the product or service quality, most organizations are applying various improvement methods in: the hope of achieving the required growth, greater profit and also customer satisfaction.
One of the methods deemed necessary to improve the product or service quality in organizations is through the implementation of Total Quality Management (TQM). TQM which has shown great success in manufacturing companies is now being rapidly adapted to service organizations, due to the nature of service industries in terms of its customer orientation.
Realizing the needs of TQM for service industries, the APO is organizing this e-learning course to enable participants from service industries to understand TQM, its tools and techniques so that they could implement TQM in their own organizations for better performance and result.

Objective:

To enable participants to understand the concepts and implementation of TQM in Service Industry

Scope:

• Concepts of TQM;
• TQM as company management philosophy;
• Useful tools for TQM;
• Implementation process of TQM in service industry.

Participants:

• Candidates nominated meet the qualification specified above;
• Proficiency in written and spoken English is essential.

Duration: 06-09 Sep. 2010

Place: Viet Nam Development Information Center – 63 Ly Thai To, Ha Noi

Contact:
International Cooperation Division
Vietnam Productivity Center
8 Hoang Quoc Viet street, Cau Giay district, Ha Noi city.
Tel: 04-37561501 Fax: 04-37561502
Email: vpc@vpc.vn; vpc@fpt.vn